Returns & Refunds

EU RETURNS

For returns from EU countries, please use our return portal: GripGrab Return Portal EU

NON-EU RETURNS

Returns from non-EU countries require additional paperwork. If you wish to return an order from outside the EU, please email support@gripgrab.com with your order number, and we will guide you through the process.

30-DAY RETURNS

If you are not 100% satisfied with your purchase, you can return it for a refund within 30 days of receiving your order, provided the item is unused, in as-new condition, and in its original packaging.

All returns must be sent back to GripGrab within one month of submitting your refund or exchange request. We reserve the right to refuse a refund for returned items that are not in saleable condition.

Online returns are only accepted for items purchased directly from GripGrab.com. If you purchased your products from a third-party retailer, please return them directly to the retailer where they were purchased.

RETURN COSTS

Returns from EU countries are free of charge.

Returns from the UK, Norway, and Switzerland may be subject to handling fees. Please contact support@gripgrab.com with your order number for assistance.

Returns from all other countries cost EUR 50.

If you have any questions, please email support@gripgrab.com with your order number, and we will be happy to help.

BUNDLE RETURN POLICY

Bundle discounts only apply when all items in the bundle are kept.
If you return part of the bundle, your refund will be adjusted to reflect the regular price of the item(s) you kept.

Example:

You buy the RIDE Jersey + Bib Shorts Bundle with 10% off each item:

• Jersey: 80 € → 72 € (10% discount)

• Bib Shorts: 100 € → 90 € (10% discount)

If you return the Bib Shorts, we’ll refund 82 € instead of 90 €, because the discount on the jersey no longer applies.

This ensures bundle pricing is fair when only part of the offer is kept.

HOLIDAY RETURN POLICY

We're providing extended return options during the holiday season. If you need to return a gift, please contact us before January 30th and we will proceed with the return.

Warranty

We are dedicated to making outstanding products of the finest quality. However, in the unlikely event that an error has occurred in the manufacturing of your GripGrab product please let us know.

If you discover a manufacturing error, on a product bought on gripgrab.com within 24 months, we will, at our expense, replace the goods or reimburse the price of the goods paid by you against receipt of the goods.

Even if the product was bought from one of our dealers, we are happy to help you directly and handle the warranty case.

Please note that it is a requirement that any claim of faulty products can be documented (e.g with photo evidence), and that the fault has not arisen as a result of excessive or incorrect use.

Please go to this page to file your claim: Warranty & Claims